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HD410 Freezing

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mduplessie
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We have an installation with an HD410 installed a month ago. Roughly once a week it freezes up -- holding a still image on the screen and not responding to serial commands until it is power cycled. The unit is on 24/7, looping a single short video clip (30 seconds) continuously, until one of 5 different longer clips (3 minutes) are triggered via RS232 roughly 20 times a day. Approximately once a week we discover the screen frozen at some point in the short clip. After power cycle, it works fine for days more, then does it again. This unit is in a critical application in our attraction and can't go down once a week. We bought this BrightSign player for its reliability. Any suggestions?
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    RokuLyndon


    It's not locking up on any specific piece of content?

    Are you running a script to handle the playback, and if so, can you send me that script at <!-- e --><a href="mailto:support@brightsign.biz">support@brightsign.biz</a><!-- e -->?

    Is the content mpeg2 or h.264?

    You should definitely be able to run the unit like you are without any problems.
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    mduplessie


    It has always locked up (4 times now, over 4 weeks) on the 30 second looping clip which shows static -- it will freeze the screen, and since the clip is 30 seconds of static, I can't really tell if it's freezing in exactly the same spot each time.  But that static clip is playing 95% of the time, so I can't confirm that the problem is with that clip, it could just be luck of the draw.  What I do know is that the static clip has played thousands of times successfully at this point... since it's a 30 second loop, that has been running for a month.

    It is MPEG2.

    I setup the programming commands using BrightAuthor -- I will email the .bpf file to <!-- e --><a href="mailto:support@brightsign.biz">support@brightsign.biz</a><!-- e --> now.

    Your help is appreciated -- I don't like getting called down here to cycle the power each time this thing freezes!
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