Hi, I'm using the new Brightauthor to update our existing HD210 players, but am having a problem, where the machines are not updating. It's a super simple loop of one video clip. Based on the www logs, I found that the players downloaded all the files but were getting 404 errors on one file in the pool folder. From the current-sync file, I gathered that file was the hash renamed file for the update.rok file, which brightauthor didn't create. (Brightauthor did put the update.rok file in the root folder, but the HD210s never attempted to get it.) So, I guessed and put copied the update.rok file and renamed it to the file name in the current-sync.xml file. All the players grabbed it, but they haven't updated themselves. Any inside into the issue. I've tried publishing the schedule several times, and it never includes the update.rok file as a file in the pool folder. Here is the Current-sync.xml file (the DNS names are resolved internally, so http://brightsign/brightsign works for us.):
<?xml version="1.0" encoding="utf-8"?> <sync version="1.0" name="Simple Networking"> <meta> <client> <base>http://brightsign/brightsign</base> <next>/current-sync.xml</next> <event>EVENT</event> <error>ERROR</error> <deviceerror>DEVICEERROR</deviceerror> <uploadusage>UPLOADUSAGE</uploadusage> <getfile>GETFILE</getfile> <uploadlogs /> <playbackLoggingEnabled>no</playbackLoggingEnabled> <eventLoggingEnabled>no</eventLoggingEnabled> <diagnosticLoggingEnabled>no</diagnosticLoggingEnabled> <uploadLogFilesAtBoot>no</uploadLogFilesAtBoot> <uploadLogFilesAtSpecificTime>yes</uploadLogFilesAtSpecificTime> <uploadLogFilesTime>360</uploadLogFilesTime> </client> <server> <account>ACCOUNT</account> <user /> <password /> <group>GROUPNAME</group> </server> </meta> <files> <download> <name>Aritzia SS11_SD.ts</name> <size>758525104</size> <hash method="sha1">D496B04A8F81861C858B8B5994C557C2051E54FE</hash> <link>http://brightsign/brightsign/pool/sha1-D496B04A8F81861C858B8B5994C557C2051E54FE</link> <headers inherit="no" /> <chargeable>no</chargeable> </download> <download> <name>update.rok</name> <size>24823568</size> <hash method="sha1">F3CBB452324FD274FCA61D16AACE142210B34248</hash> <link>http://brightsign/brightsign/pool/sha1-F3CBB452324FD274FCA61D16AACE142210B34248</link> <headers inherit="no" /> <chargeable>no</chargeable> </download> <download> <name>autorun.brs</name> <size>361371</size> <hash method="sha1">ECE318C09E57F17A6893A97F81A1BD8F8F0BA698</hash> <link>http://brightsign/brightsign/pool/sha1-ECE318C09E57F17A6893A97F81A1BD8F8F0BA698</link> <headers inherit="no" /> <chargeable>no</chargeable> </download> <download> <name>autoschedule.xml</name> <size>917</size> <hash method="sha1">FAB28EBE654D947B4CFD963F51890531A4EC11B4</hash> <link>http://brightsign/brightsign/pool/sha1-FAB28EBE654D947B4CFD963F51890531A4EC11B4</link> <headers inherit="no" /> <chargeable>no</chargeable> </download> <download> <name>resources.txt</name> <size>2299</size> <hash method="sha1">123580D24F72D21DBB92628F94E64A43AC0E69C1</hash> <link>http://brightsign/brightsign/pool/sha1-123580D24F72D21DBB92628F94E64A43AC0E69C1</link> <headers inherit="no" /> <chargeable>no</chargeable> </download> <download> <name>autoplay-ss2011_SD_VGA.xml</name> <size>3947</size> <hash method="sha1">E5FDAC6AE750C070255AF5103ADCCB8A266D10AA</hash> <link>http://brightsign/brightsign/pool/sha1-E5FDAC6AE750C070255AF5103ADCCB8A266D10AA</link> <headers inherit="no" /> <chargeable>no</chargeable> </download> </files> </sync>
Thanks, Nathan
