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Error during server network connection update

Dattola Mauro

February 21, 2012 23:08

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Hi, I have a problem with 'BrightSign HD1010' firmware v. 3.7.52. (Brigthauthor v.2.3.0.71) I made a project with a Media RSS feed (video playlist). Before publishing, in 'Unit Configuration Tab' I select “Networked with Simple File Networking”, and set “Connect to Server” to “Every 5 minutes” In “Set Parameters” I set “Network Connection Frequency” to “5 minutes”. So when brightsign plays video, after 5 minutes, rises an error (Error LED flash many times, after few minutes BrightSign reboots) In IIS log I can see a 404 0 2 EVENT error. If I set “Connect to Server” and “Network Connection Frequency” to 1 hour, after 1 hour the error will rise. (same behaviour if I set other frequency update) What’s wrong? How can I enable log file on sd card? Thanks in advance. Mauro

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5 comments

• 0
  
  RokuLyndon February 23, 2012 09:18

  
  
  when you publish, you can enable diagnostic logging on that page.  Ok, clearly some network function is causing the unit to crash, but the unit was able to go through setup and download a project without a problem.
  
• 0
  
  Dattola Mauro February 23, 2012 19:57

  
  
  Hi,
  i have flag in 'Logging':
  -Enable Playback Logging
  -Enable Event Logging
  -Enable Diagnostic Logging
  
  and 'Debuggin':
  -Enable Serial Debugging
  -Enable System Log Debuggig
  
  before Publish a project, but no Log files are create on SD Card. Please tell me the correct step to enable Log and Debug files.
  
  
  

  Ok, clearly some network function is causing the unit to crash, but the unit was able to go through setup and download a project without a problem.

  
  
  After BrightSign HD1010 crash no Project can be restarted or downloaded... i must delete all files on SD Card and re-Publish the project.
  
• 0
  
  RokuLyndon February 24, 2012 09:27

  
  
  are you using setup files on the card initially, to download that first project?
  
• 0
  
  Dattola Mauro March 16, 2012 17:57

  
  
  Ok, now if i paste and overwrite the files in the Config folder with the files on the SD Card no Error show during server network connection update.
  I see the file current-sync.xml on SDcard is different from file in the Config folder...
  
• 0
  
  Lyndon March 17, 2012 15:36

  I'm not sure what you mean by the config folder. I want to know if new setup files successfully download what's on the web server.