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HD810 Touch Delay (image and video)



Problem: There is a 2-6 second delay between when I touch the monitor and when it transfers to the next image/video. Those who are used to touchscreens expect a near instantaneous response and so get impatient when using my touchscreen, and those who are not used to touchscreens either get bored very quickly waiting, or assume it is broken and leave. I would like to fix that.

Project: My project is composed of around 40 images (1920x1280 resolution), and 7 videos. I use touch events to connect the slides. Each slide will have around 15 interactive 'buttons' on it (if too many interactive buttons is a problem, it is not my problem, as slides with only one button are slow as well).

Equipment: - HD810 box - HP Compaq L2105tm touchscreen - Firmware 3.5.77

How I have tried to fix it:

1) Suggestion: use faster loading image files. I used both .jpeg and .png image files to no avail.

2) Suggestion: use video files instead of image files. I used .mp4 files and they still have 2-3 second delays. Would .mpg files be better, and, if so, what encoder should I use? (All the ones I have looked at butcher the resolution).

3) Suggestion: Change from a VGA cable to an HDMI cable so as to avoid image re-scaling. This change was just as slow (and now the screen shakes a bit). Any help would be greatly appreciated. Thank you.

4 comments

  • 0
    Avatar
    RokuLyndon


    IF your videos don't need audio, you can remove the audio layer altogether to make them open faster.
    You can use mpeg transport streams or mpeg4 transport streams, since transport streams open faster than other containers.

    For images bitmaps would be fastest. At 1080, those images aren't going to open very faster, unfortunately, so the route need to go is video.

    I know some encoders let you optimize video for faster playback.

    Can you send us a link to your project to download, send it to <!-- e --><a href="mailto:support@brightsign.biz">support@brightsign.biz</a><!-- e -->.
  • 0
    Avatar
    Sertifiedgenuis


    So...

    .mp4 does not work.
    .mov does not work.
    .wmv does not work.
    .mpg does not work.
    .jpg does not work.
    .png does not work.

    .bmp is by far the best having a <1-1 second delay with a 2 second delay only 20% of the time (still pretty awful), but if I use 1920 x 1080 sizes my monitor starts to shake making the text difficult to read. If I make any of the images too small, I either can't read the text and everything else looks blurry, or it takes too long for them to be re-sized creating an even longer delay - or both. Any suggestions?

    I guess my only option left is the transport streams, but I do not even know where to begin with those. Do I have to buy something else for that? Do you have any tutorials for creating them?

    Keep in mind that my videos have to look decent on a large monitor: high resolution is a must.

    Thank you.
  • 0
    Avatar
    RokuLyndon


    Can you upload some of your sample files for us to look at?
  • 0
    Avatar
    timprod


    Hi,

    I have the problem with 1280x720 jpg or bmp.
    i launch them by UDP with the help of  the autorun.brs found on the website
    I send a "play myFile.jpg" command, The image is displayed 2-3 sec after
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