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"At least one file could not be satisfied"... again

Sam Bennett

September 19, 2013 06:47

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I use 'Simple File Network' to run my three xd230s. Often when I publish (direct to the web server folder, which I empty first), my devices complain that they cannot download files from the website.

Sure enough, when I open the published current-sync.xml file, I discover that the stated link to the 'hash' file for the asset doesn't exist. e.g.

...
<download>
<name>W1-index.html</name>
<size>282</size>
<hash method="sha1">d8befbbdc9384a228ce95c12605cfd5070e6f8da</hash>
<link>http://brightsign.nba.local/BS01/pool/d/a/sha1-d8befbbdc9384a228ce95c12605cfd5070e6f8da</link>
<headers inherit="no" />
<chargeable>no</chargeable>
</download>
...

when in fact this file has been published to http://brightsign.nba.local/BS01/pool/9/e/sha1-5b4dac72ddf29a269d512fb80c13eb23c3073c9e

Why would the current-sync.xml be written incorrectly?

It's one of several irritating bugs that really slow me down while I try, without success, to get HTML5 RSS and weather widgets to work.

Can anyone shed any light on this, please?

 

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4 comments

• 0
  
  Alex September 19, 2013 07:29

  Hi Sam, what BA version are you using (go to Help - About BrightAuthor to tell this)? What operating system is installed on your PC? If you publish a simple presentation with 1 image, does the issue persist?

• 0
  
  Sam Bennett September 19, 2013 23:27

  BA: 3.7.0.31, Windows 7 Pro SP1

  BS XD230, FW: 4.6.66

  I replaced the HTML object in my single AV zone with a single image and republished to the web server (first emptying the destination folder).

  Now, bizarrely, just because an HTML source is still defined for the presentation - though an HTML object has not been placed - BA is publishing the HTML files again, and again writing the wrong location for the index.html file, which prevents even the image from displaying.

  Surely if you don't place an object on a zone, there's no reason to publish the html files.

• 0
  
  Sam Bennett September 19, 2013 23:43

  OK. When I restart BA and republish the same presentation, it writes the correct location. Still publishes the HTML though.

  So the bug seems to be that BA remembers the hash used previously for an asset with the same name and writes that. In other words, it seems that the hashes are not flushed from memory for a given presentation after publication...

  ...or something.

  So I've got to restart BA every time I want to republish.

  Needs looking at for sure.

  Thanks

• 0
  
  Alex September 20, 2013 07:24

  I'm unable to reproduce this problem on my player. I created a new presentation, added a url to a web page under File - Presentation Properties - HTML Sites, added HTML5 widget to a playlist (VideoOrImages zone), selected a site that I want to display, published a project to a web server, setup a unit to connect to a web server. The unit downloaded a project and played a web page fine. Then I removed the HTML5 object from playlist, added 1 image file, deleted old presentation (published files) from web folder, published updated project. The unit downloaded and displayed an image.

   

  >> I replaced the HTML object in my single AV zone with a single image and republished to the web server (first emptying the destination folder).

  Please send the presentation file (the .bpf file).

   

  >> Now, bizarrely, just because an HTML source is still defined for the presentation - though an HTML object has not been placed - BA is publishing the HTML files again, and again writing the wrong location for the index.html file, which prevents even the image from displaying.

  Please duplicate the problem again, and send a screenshot of what files reside in your web folder after you publish a project with a single image file (HTML5 widget should not be added to the VideoOrImages zone, but HTML site should be defined for the presentation). Also, send the current-sync.xml file that was published.