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What am I doing wrong?

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KSchmidt
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I am using an HD220 and I am following these steps:

1. Create setup files on SD card formatted (FAT32) (specifying firmware update)

2. Insert SD card into unplugged HD220

3. Plug in HD220

4. Allow setup files to run

5. Unplug HD220

6. Remove SD card, insert in computer, and publish presentation to it

7. Re-insert SD card into HD220

8. Plug in HD220

 

I have repeated this process dozens of times at this point and I can't seem to get it to work. I've tried formatting the SD card before publishing the presentation, I've tried leaving the setup files in place when I publish the presentation, I've tried creating the setup files and publishing the presentation at the same time, I always unplug before removing the card and replug after putting it back in... NOTHING will come up on my screen. At all. I have a second unit that I was able to set up successfully and I'm using the exact same presentation and type of SD card here as I did for the other unit. Can someone PLEASE tell me what the heck I'm doing wrong?

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    Alex

    After you power up the player with presentation files on SD card, check what is displayed on the screen that's plugged to the player. How is the HD220 connected with the screen (VGA or HDMI)? Are the leds blinking on the side of the unit? Which color? If red "Err" led is flashing, count the number of times. Please send your presentation file (.bpf file) for review.

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    KSchmidt

    At first there was a BrightSign screen that would come up, but after the initial setup that screen did not display again. There was just nothing on the monitor at all when I would plug in the unit. The HD220 was connected via HDMI. The error light was not flashing. The update light (orange) came on and went off and the busy light blinked periodically, but no error light.

    After repeating the steps I listed above over and over and over again, I was finally able to get the presentation to come up. I'd still like to figure out what's wrong, though, as in the future I won't have the opportunity to test the presentation; it will simply be published to an SD card that is then taken to where the screens are installed off-site. I want to make sure I'm doing it right the first time.

  • 0
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    Alex

    The project looks good.

    The setup process is covered in the BrightAuthor user guide:

    http://brightsignbiz.s3.amazonaws.com/documents/BA%203.7.pdf

    Search for "Chapter 2 – Setting up BrightSign Units".

    There are 4 ways to publish projects to the player (3 of them are networking options):

    1) Standalone setup (Local Storage publish option) - you publish schedule to SD card, then insert SD card in the unit and power up. If the unit is connected to the network, it can download twitter, rss, media rss feeds, html sites and play them.

    2) BrightSign Network - use our cloud service to publish content and manage units remotely from any place. Requires internet connection.

    3) Simple Network - use any web server to update BrightSigns remotely. You setup the unit to pick updates from a web server that you manage yourself. Requires Internet connection.

    4) Local Network - publish content directly to the player from BrightAuthor. Computer running BrightAuthor and BrightSign player must be on the same LAN.

    More details about options 2, 3, 4 are here:

    http://www.brightsign.biz/files/8213/8558/5523/BS_networking_solutions_v3.4.pdf

    Also, please view this webinar about our networking solutions:

    http://www.brightsign.biz/training/webinars/#solutions

    Step-by-step videos are available here:

    http://www.brightsign.biz/training/step-step/

    See paragraph 3.2 "Player Setup".

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