New post
0

BrightAuthor Assertion Failed error after update

Avatar
Dan Hubbell
None
Follow

I just updated from BrightAuthor 3.7.0.39 to 4.1.0.10 on W7-64bit.  I am getting an Assertion Failed error which I read has something to do with a proxy server or firewall blocking connection to the Bright Network.  I run Webroot and Windows firewall.  I turned both off and still got the error.  I also run a SSL VPN client, not sure if perhaps that caused a problem.  (It didn't on the old version)

Event log states:

Exception in Window_Loaded
Fail: System.Runtime.InteropServices.COMException (0x80004005): Creating an instance of the COM component with CLSID {24CD4DE9-FF84-4701-9DC1-9B69E0D1090A} from the IClassFactory failed due to the following error: 80004005.

log and screenshot attached.




eventLog.txt
brightauthor error.JPG
Date Votes

2 comments

  • 0
    Avatar
    Brandon

    CLSID {24CD4DE9-FF84-4701-9DC1-9B69E0D1090A}
    This looks to be a Bonjour error.

    A few ways to you can try to get around it:
    1. Disable Bonjour support
    If you can successfully launch BrightAuthor, go to the Edit menu, choose Preferences, and de-select Use Bonjour in the Networking tab.

    2. Disable Bonjour support the harder way
    If you cannot successfully launch BrightAuthor, you can manually disable Bonjour in the BrightAuthor UserPreferences.xml file which is located at %appdata%\..\Local\BrightSign\BrightAuthor\ve.rs.io.n
    For example, %appdata%\..\Local\BrightSign\BrightAuthor\4.1.0.10\UserPreferences.xml
    The line that reads
    <EnableBonjour>True</EnableBonjour>
    should be changed to
    <EnableBonjour>False</EnableBonjour>

    3. Install Bonjour
    The compatible Bonjour version installs with the iTunes installer, so install iTunes from http://itunes.apple.com/

  • 0
    Avatar
    Dan Hubbell

    That did the trick.  Thanks.

Please sign in to leave a comment.