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Error Codes

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Monica Knutson
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Is there a list of diagnostic error codes available?  We are getting an error message "Failed to download sync list" (Error code: -28)

We also had an error code (Error code: -7) on the same device.

This does not match the diagnostic codes found in other posts.  Having a reference to the error codes would help to troubleshoot issues connecting to the BrightSign Network.

Thank you!

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6 comments

  • 0
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    Allen H. Porter

    http://support.brightsign.biz/hc/en-us/articles/218067077-How-do-I-interpret-BrightSign-player-logs-

     

  • 0
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    Monica Knutson

    That link does not include references to the "-28" nor the "-7" that is provided in the diagnostic emails.  Perhaps it's not the code that is wrong but the emails are not linking to the correct code.  (stranger things have happened)   :o)

  • 0
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    Allen H. Porter

     

     

    It is not uncommon for us to see the error about failing to download synch list.  Our players check in every 5 minutes.  As long as the player doesn't have an issue more than occasionally we do not worry about it.

  • 0
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    ^UD\_$

    BSN subscription issue ?...

  • 0
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    Monica Knutson

    To Allen:  Agreed.  I may update to check in less frequently, as the client does not update the presentation that frequently.

    To Player: Nope, we're good through April 2017.

     

    After a little more log digging, we found this line in the diagnostic log (trimmed for easier viewing):

    <ss:Data ss:Type="String">2016-06-12T04:06:04</ss:Data>
    <ss:Data ss:Type="String">1007</ss:Data>
    <ss:Data ss:Type="String">-28</ss:Data>

    1007 is:

    • 1007 EVENT_RETRIEVE_SYNCSPEC_FAILURE: The autorun script has requested the sync spec from the content server and it has returned a status code other than 200 or 404.

    So perhaps what I am looking for is a list of the status codes for the Sync retrieval.  In which case it was "-28".

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    Allen H. Porter

    I have to admit, I have never looked at that code.  I believe that is the server response back to the player but I am not sure what it means.  Once I see an email I download the player logs and look there and it gives that code and the code listed in the link above.

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