If your unit does not work right from the box (like mine) you are forced to pay extra to get support. Unless you have several days of time to devote to these units the email support is just awful.
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Adam yea they (BS support team) do often not understand the question properly over email however i would not say it is awful
i have had answers to some very complicated questions overnight
also its very odd that you have a BS unit that does not work. i have installed hundreds of them all over the world, iv never had a unit DOA and only every had to return one unit due to a failure. if it is DOA you should contact your supplier.
if the issue is not understanding how to use it (which is totally understandable if this is ur first unit) then you should first check out the bright author guides and download some of the example projects.
in the 6+ years i have been using them i have done some very complicated projects with support from the BS team and not once had to pay for support.
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Christopher Lassen I have to agree, too many posts go unanswered..
Searching for posts containing HTML5 audio questions, nothing to see (answers) but plenty questions, dare I ask some of the same questions that have already been asked, and hope to get a reply...
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