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Slow interactive

 XD1032, fw 6.0.51, 64g class 10 cf. We are running a simple interactive which was created in brightauthor. We are using an Iiyama touchscreen and have created active areas to change between slides. This is a setup we have used many times but this project seems to be a bit laggy. A good half second between button press and slide change. Slides are 1920 x 1080 jpeg.

3 comments

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    Alex

    Is this a single zone or multi zone presentation? Does the size of the images match the size of the zone where they are located? Please test with firmware 6.1.76.

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    Allan Peacock

    Single zone presentation. I have not tried updating the firmware but 6.0.51 has been pretty rock solid from experience.

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    Alex

    You should check the size of the images. You should also update firmware.

    And you can test the same presentation with a USB mouse to make sure the touchscreen doesn't produce a delay:

    - power off the player and disconnect the touchscreen

    - connect USB mouse to the player

    - open presentation in BrightAuthor, go to File > Presentation Properties > Interactive > find 'Touch' section and set 'Always display cursor' > OK > For this presentation > OK.

    - publish presentation to SD card

    - power on the player with SD card and test

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