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Unable to get SImple File networking....working

Drmiller

August 21, 2024 17:50

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is there anywhere that list what codes in Brightsign log files mean? 

i pulled the log here, but in the current form, is no help at all. 

Account    ACCOUNT
Group    Simple Networking
Timezone    EST
LogCreationTime    2024/08/21 00:00:00.313
IPAddress    192.168.25.249
FWVersion    8.5.47
ScriptVersion    3.7.0.1
CustomScriptVersion    
Model    HD224
L=d    T=2024/08/21 00:00:00.334    I=1007    D=-6
L=d    T=2024/08/21 00:01:00.288    I=1015    D=http://intranet3/pio/brightsign/Library/HQU//current-sync.xml
L=d    T=2024/08/21 00:01:00.290    I=1007    D=-6
L=d    T=2024/08/21 00:02:00.288    I=1015    D=http://intranet3/pio/brightsign/Library/HQU//current-sync.xml
L=d    T=2024/08/21 00:02:00.290    I=1007    D=-6
L=d    T=2024/08/21 00:03:00.288    I=1015    D=http://intranet3/pio/brightsign/Library/HQU//current-sync.xml
L=d    T=2024/08/21 00:03:00.290    I=1007    D=-6
L=d    T=2024/08/21 00:04:00.288    I=1015

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1 comment

• 
  Brandon August 22, 2024 23:20 Official comment

  I created a ticket for you, including the response below for search engine hits.

  -6 is a DNS lookup failure.  Try using the full domain name of the machine (intranet3.mybusiness.lan for example) instead of just its machine name (intranet3)

  Log error codes are in these document pages:
  System level
  https://docs.brightsign.biz/space/DOC/370673239/roUrlEvent
  and
  Application/Server level
  https://docs.brightsign.biz/space/DOC/2216034305/Interpret+BSN+Player+Logs

  _________________________________________________________________________
  Friendly reminder, the community forum is intended for user-to-user discussion.  It is not regularly monitored. For troubleshooting problems and to ensure a timely answer from a BrightSign representative, please submit a support ticket