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Either or will play individually but not together

I created a presentation that includes photos and videos and it was working fine up until a month ago.  I tried recreating the presentation and it will play the pictures but the videos get skipped and not played.  If i make a presentation with just the videos, it plays fine.  The pictures are .jpg and i converted all the videos to .ts and some .mp4 and this was being run on the Brightsign XD with the latest firmware and i even reinstalled the latest brightauthor.  Can someone please help me with this issue.

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    Bright Scripters

    Please post a like to your presentation so we can get a closer look.
    If preferred, feel free to email info@brightscripters.com

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