Hi there ,
First timer here, been tinkering with an XD1033 for a while. I managed to successfully send serial commands (power on and power off) to a DELL 7016H , but today, all of a sudden , same commands don't work at all.
Checked all parameters that seem to matter (serial port config, baudrate, actual codes,parity etc etc) but nothing has changed. What am I doing wrong? Anyone here with experience on DELL monitors? Thanks in advance !
Cheers from Spain,
Joan
Hello Joan,
I was going to tell you that I've seen issues related to serial connection grounding, but then I couldn't find a serial port on the 7016H specs.
Could you share a link to the exact model that you are using?
Are you using a 9pin RS232 connctor, or is it a 3.5mm stereo jack?
If you havn't changed anything in your programming, and all of a sudden it stopped functioning, you could look into what had changed in your hardware configuration.
Hey, thanks for the answer!
Today it started working again after a while , just right after I enabled serial debugging (not sure if by coincidence). I've setup a schedule with a power-on/video/power-off and I'll be observing his behaviour during this week.
Exact monitor model is C7016H. I am using a no-brand 3'5 jack to DB9 serial cable which I had to resolder to match the serial monitor pinout. Are out there any cables endorsed/reccomended by BrightSign? Need to make sure the cabling is consistent.
Very happy with your players, seem rock-solid for industrial environments
Cheers!
Serial debugging activity could be "confusing" to the Dell monitor.
You should not send out serial debug to the same port that is used for the Dell.
Best to connect a PC with putty or similar serial terminal app, and make sure that the only activity on the port, is for screen control, and nothing else.
Hi!
Yes indeed, serial debugging (the option you can enable when publishing) is disabled and now seems to work. What I've observed today is that the same presentantion (a picture with the power off serial command as entry command), works fine when sent without any special scheduling ("active all day, every day") but when scheduled at a given time (say from 17:30 to 17:31) , the command doesn't seem to work and the monitor stays on. Are there any best practices for that?
Thanks again for your help,
The scheduler will force the running presentation to stop at the end, and if the presentation has a plugin or different resolution from the previous presentation, it will also require the player to reboot, which takes a minute or two, and it might "miss" actually running the presentation in the time it's rebooting.
Try increasing the scheduled time block to 3 or 4 minutes and see if that's more consistent.
Can you share the presentation file, so we can get better understanding?
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