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Brightsign Network cannot connect players

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ES
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Hi, we purchased 2 XD233 units.

We have a Brightsign Network Trial Account. 

We have already purchased a license (both players) for the BN but will use the trial until we are up n running with the units.

We generated the necessary files and copied them to the root of the sd card.

Players (with SD card) are connected to the Internet but I cannot access the players from the BN account. I am lost at the moment. We would like to replace our other players with Brightsign units but need to get these 2 XD233 players up n running.

What else do we need to do?

Can they be connected to our BN account via support if  we give them the serial numbers?

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7 comments

  • 0
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    Allen H. Porter

    You used BrightAuthor to make the configuration files for the players?

     

    Were you logged in to BSN with your creds at the time?

  • 0
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    ES

    Hi, I used the Brightsign Network control panel to generate the files (device set-up).

     

    Yes, I was logged in.

  • 0
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    Allen H. Porter

    So in BrightAuthor you chose:

     

    1.  Tools - Setup BrightSign Unit.

    And a new window popped up.

    2.  In the middle of the configuration page you had to choose:

    Standalone

    Networked with Local File Networking

    Network with Brightsign Network

     

    You picked: Network with Brightsign Network

     

  • 0
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    Allen H. Porter

    Take my suggestion with a grain of salt.  I don't use the BrightSign BSN.  I use our own BSN (which is the enterprise version called BSNEE) but I think they are very similar.

     

    If this doesn't help you may want to open a case with BrightSign so that you get the best info. directly from them as opposed to other users like me.

     

    FWIW, BrightSign is the best signage platform I have worked with and I have been doing this for a while.

  • 0
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    ES

    Hi Allen, thanks for taking time out.

    So I should use BrightAuthor not the Brightsign Network control panel when generating the files?

     

    the 3rd option is https://ibb.co/gRJrWJ 

     

    Is that correct?

     

    What do I enter for URL for web folder?

     

     

     

     

  • 0
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    ES

    Hi Allen, thanks for your help. I have contacted support. 

  • 0
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    Allen H. Porter

    So all of the options in your link are for non BSN use.  I don't know much about that since all of our work is using a BSN (BSNEE).  In other words, cloud based management.

     

    Luck.

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