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Screenshots stoped working LS423

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Steen Knudsen
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We use the LS423.Somme weeks ago screenshots stopped working on 6 on our customers setups. 

It worked until then - but then it just stopped working. I went troug the setup files and everything seems to be ok. There are lots of space left on the SD cards and net is working just fine. 

It is enabled as you can se here:

<sync version="1.0" name="Simple Networking">
<meta>
<client>
<base>http://visualedsign.dk/shares/affaldplus/NGBP2/</base>
<contentDownloadsRestricted>no</contentDownloadsRestricted>
<deviceScreenShotsCountLimit>5</deviceScreenShotsCountLimit>
<deviceScreenShotsDisplayPortrait>False</deviceScreenShotsDisplayPortrait>
<deviceScreenShotsEnabled>yes</deviceScreenShotsEnabled>
<deviceScreenShotsInterval>900</deviceScreenShotsInterval>
<deviceScreenShotsQuality>50</deviceScreenShotsQuality>
<deviceerror>DEVICEERROR</deviceerror>
<diagnosticLoggingEnabled>yes</diagnosticLoggingEnabled>
<enableSerialDebugging>False</enableSerialDebugging>
<enableSystemLogDebugging>False</enableSystemLogDebugging>
<error>ERROR</error>

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4 comments

  • 0
    Avatar
    Bright Scripters

    We have seen that too.

    Until this tricky bug is fixed, we decided to schedule a player reboot, every day at around 3am.

  • 0
    Avatar
    Steen Knudsen

    We did a manual reboot but it still only shows 3 weeks old pictures. I found out this weekend that screen shots are stocked at at least 25 customers player. I have remote access to them all trough a VPN tunnel on our own server. So i checked as many as i could. All have the same issue. - strange. 

  • 0
    Avatar
    Bright Scripters

    Has there been any change to access to NTP?

    You could check players logs through DWS, and see if you can spot any useful info there.

     

  • 0
    Avatar
    Steen Knudsen

    Well - funny. To day there where screenshots from yesterday on all customers players. 

     

    No change in time server

    Log and  currentLog shows nothing unusual.

    Really strange. It worked for a long period - then it just stopped. 

    I have access to all logs directly. We manage all players trough a 4G connection and connect trough a VPN tunnel.

    BrightSign®

    Host

    Host Name: BrightSign-31D77H003365
mDNS Host Name: BrightSign-31D77H003365.local
Time server: http://time.brightsignnetwork.com
Proxy Bypass:

     

     

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