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BrightSign LS423 NOT accepting a new project. Also not accepting password.

Alex Nunez

August 07, 2018 14:57

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Model LS423 has been running the same content for months. I recently created a new project with entirely new content, published it to to the device. The push appeared to be successful, no errors reported and the device rebooted normally. However, when the system came back up, it started playing the old content.

I then used a new micro SD card, and ran the BrightSign Unit Setup tool to configure it as a new unit. Entered the usual information, name, time zone, time server, selected Networked with Local File Networking, enabled the diagnostics web server and the local web server with the same user name and password.

I insert the newly configured SD into the device, power it up, BrightAuthor can see the device but is unable to connect. I right click on "specify user name / password", enter the credentials but am unable to connect. 

Appreciate any assistance.

Thanks.

Alex

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2 comments

• 0
  
  Joanna Livingstone August 09, 2018 12:12

  Having the same problem with the username and password, not set, but wont allow you to launch the video!

  Any help with this would be appriciated!

  Thanks

  Jo

• 0
  
  Lyndon August 09, 2018 19:04

   

  You're using the same brightauthor as before? Usually if you can't publish or add a player, it has to do with security software blocking brightauthor. This assumes the player configuration went through properly.

   

  You can manuayll try to reach urls like the following after doing local network setup. 

   

  Check if you can access one of the urls BrightAuthor is trying to reach.

  http://yourunitaddress:8080/GetAutorun
  http://yourunitaddress:8080/GetCurrentStatus
  http://yourunitaddress:8080/GetID
  http://yourunitaddress:8080/GetRemoteData