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IOS app Issues with finding BS box or connecting to BS box

Good Afternoon:

 
The past few times I have used the BrightSign app on my iPhone to control my XT1143, it has at times:
 
1) Froze:  I see the BrightSign box, see the two buttons to control the box, but neither button will respond
 
2) Will be 5 ft away from the BrightSign box, and 10 ft away from the router.  Maybe 1 or 2 other people in the room, only texting.  A) I can 'find' the BrightSign box, but when I click on it to connect, nada.     B) Can 'find' the BrightSign box and connect.    C) Cannot even 'find' the BrightSign box on the app.  
 
A, B & C can all happen within mins of each other, and with me sitting in the same seat.
 
 
I have an Apple iPhone, with the latest software updates.
I have deleted and re-downloaded the app
 
 
Suggestions 

1 comment

  • 0
    Avatar
    Lyndon

     

    What version of brightsign firmware are you running, and which brightauthor release do you have? Which version of the app are you running? Did these problems start with the app update or have you only used this app version?

     

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