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3840x1080 resolution on 4K players

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JRB Technical
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I sent email to BrightSign, but though I would also post here as well, in case someone knows the answer and responds quicker.

I have a LED Wall build coming up on Monday for a convention. 
They are sub renting my LED Processor, and it looks like I might be getting NovaStar MCTRL R5's which have a resolution of 3840x1080.

On this page (http://docs.brightsign.biz/display/DOC/Supported+Video+Modes) I see 3840x1080x30p and 3840x1080x60p listed, but I do not see these in the dropdown list of resolutions in BrightAuthor.

How do I configure players to this resolution?

Thank you.

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4 comments

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    Allen H. Porter

    Either you are running an old version of BrightAuthor or you have picked the incorrect player model to build to...

     

    XD1033/XD1034/XD1143/XT1144 (and the less I/O model of each class) support this.

  • 0
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    JRB Technical

    The Supported Video Modes (in the page I linked) says those resolutions are available for XTx44, XDx34, HDx24, XTx43, XDx33, 4Kx42.

    I am trying to do this for 4K1142 players which is in the 4Kx42 model series as listed.

    I am running BrightAuthor 4.7.2.5.

    That resolution is not listed anywhere in the dropdown list.

     

     

  • 0
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    JRB Technical

    And logging on to the player directly, it does show 3840x1080x30p in the list:

    I tried using a XT1143 setup with 3840x1080x30p resolution, and sending it to the 4K1142, but the 4K1142 keeps using 1920x1080x60i (and yes I have force resolution checked).

    It's really frustrating because the player is supposed to be able to do that resolution, and the player at least thinks it can do that resolution, but for some reason it wont.

     

     

  • 0
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    JRB Technical

    So, following up on this (last week was a busy week).

    BrightSign Support says that the information online is incorrect (this seems to happen a lot), and that the 4Kx42 players do not support 3840x1080x30p resolution even though they say that they do.

    What I needed to do was a 2352x672 AOI for a LED Wall with a NovaStar R5 processor.  The R5 needs a 3840x1080 input.

    Fortunately in this case, it seems the R5 will take a 3840x2160 and just use the top 1080 pixels, and ignore the lower half.

    So I was able to do this with the 4Kx42 players that I had.

    This may or may not work with other devices needing 3840x1080.

    John

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