BA Connected Version: 1.63.2
BS Player: XD1034
Firmware: 8.5.64
In the past, I have been able to create notes for a BS player in BA Connected. This way, my coworkers know how the player works without hunting too deep.
I am no longer able to save the notes. There really isn't a save button. When I click off of it, the notes disappear. Even if I do a refresh on my players, the notes are gone. I have been able to rename the BS player and enter a description; just the notes won't save.
It sounds like you're experiencing a specific bug in BA Connected version 1.63.2 where the "notes" field for your BS player isn't saving, despite renaming and description fields working fine. This is likely due to a client-side caching issue or a software bug. Try restarting BA Connected, running it as administrator, or clearing its local cache/preferences. If the issue persists, consider reinstalling the application or contacting BrightSign support with your specific version and player details.
It seems like a usability issue with the current version of BA Connected. If the notes field does not have a clear save option, the platform might not be committing the data after editing. You may want to check if this behavior started after the latest update or firmware change.
Sometimes systems behave similarly to online search tools—where data must be confirmed before it is stored—much like how verification works in platforms related to dni con nombre queries, where the request only processes after proper validation. It might be helpful to check the release notes or contact support to confirm whether the notes feature has changed or requires a different workflow.
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