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BA:connected with RC-1002 IR remote

Has anyone had any luck getting a RC-1002 remote to work with BA:connected?

It looks liie its supported:

"Presentation settings > interactive > connectors > IR remote configuration"

Contains this remote type in the dropdown list as well as a selection for 3.5 mm IR In or Iguana.

Once this is set to the RC-1002 remote, remote Input events within the preentation contain a remote input dropdown list that corresponds with the buttons on this remote.

However, whatever I try, the presentation does not respond any input events. I can see the LED in the IR reciever flickering in time with th recieved commands, bt the brightsign is not responding to them.

 

4 comments

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    Elena Ortega

    did you have luck? I'm in the same situation...

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    Mark Richards

    Hi Elena,

    Yes, my problem was the IR sensor cable that I recieved with the remote control as a kit. I had a spare IR cable laying around that came with a monitor and this one worked.

    Looking at the IR receiver cable, the cable from the kit has a TRRS jack with four segments. The cable that worked for me was a TRS with three segments.

     

    In case you are not aware. Make sure the IR sensor is plugged in before you power the unit. they are not plug and play devices.

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    Mark Richards

    I also recieved this script from brightisgn support. Usedful to eliminate presentation issue and prove your hardware works:

    https://drive.google.com/drive/folders/1kspg5uwAH06FV4a2cny_d2PxqLTiDiBQ?usp=sharing

     

  • 0
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    Elena Ortega

    It doesn't work with the IR that comes with the kit? It should work! Does it illuminate with a red light?

     

    thanks!

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