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BA:connected with RC-1002 IR remote

Mark Richards

July 16, 2021 13:03

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Has anyone had any luck getting a RC-1002 remote to work with BA:connected?

It looks liie its supported:

"Presentation settings > interactive > connectors > IR remote configuration"

Contains this remote type in the dropdown list as well as a selection for 3.5 mm IR In or Iguana.

Once this is set to the RC-1002 remote, remote Input events within the preentation contain a remote input dropdown list that corresponds with the buttons on this remote.

However, whatever I try, the presentation does not respond any input events. I can see the LED in the IR reciever flickering in time with th recieved commands, bt the brightsign is not responding to them.

 

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6 comments

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  Elena Ortega July 31, 2021 12:52

  did you have luck? I'm in the same situation...

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  Mark Richards August 02, 2021 08:09

  Hi Elena,

  Yes, my problem was the IR sensor cable that I recieved with the remote control as a kit. I had a spare IR cable laying around that came with a monitor and this one worked.

  Looking at the IR receiver cable, the cable from the kit has a TRRS jack with four segments. The cable that worked for me was a TRS with three segments.

   

  In case you are not aware. Make sure the IR sensor is plugged in before you power the unit. they are not plug and play devices.

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  Mark Richards August 02, 2021 08:13

  I also recieved this script from brightisgn support. Usedful to eliminate presentation issue and prove your hardware works:

  https://drive.google.com/drive/folders/1kspg5uwAH06FV4a2cny_d2PxqLTiDiBQ?usp=sharing

   

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  Elena Ortega August 02, 2021 12:48

  It doesn't work with the IR that comes with the kit? It should work! Does it illuminate with a red light?

   

  thanks!

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  Doug November 11, 2022 22:51

  Mark - I followed your notes and I was able to get my rc-1002IR remote to work with my HD1024 using BA connected and an IR sensor that plugs into the 3.5mm connection. Did you ever get it to work? 

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  Mark Richards November 14, 2022 09:38

  Doug - Yes I did. I  my case it turned out to be the IR sensor. When I changed this everything started working perfectly.