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BA:connected with RC-1002 IR remote

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Mark Richards
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Has anyone had any luck getting a RC-1002 remote to work with BA:connected?

It looks liie its supported:

"Presentation settings > interactive > connectors > IR remote configuration"

Contains this remote type in the dropdown list as well as a selection for 3.5 mm IR In or Iguana.

Once this is set to the RC-1002 remote, remote Input events within the preentation contain a remote input dropdown list that corresponds with the buttons on this remote.

However, whatever I try, the presentation does not respond any input events. I can see the LED in the IR reciever flickering in time with th recieved commands, bt the brightsign is not responding to them.

 

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9 comments

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    Elena Ortega

    did you have luck? I'm in the same situation...

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    Mark Richards

    Hi Elena,

    Yes, my problem was the IR sensor cable that I recieved with the remote control as a kit. I had a spare IR cable laying around that came with a monitor and this one worked.

    Looking at the IR receiver cable, the cable from the kit has a TRRS jack with four segments. The cable that worked for me was a TRS with three segments.

     

    In case you are not aware. Make sure the IR sensor is plugged in before you power the unit. they are not plug and play devices.

  • 0
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    Mark Richards

    I also recieved this script from brightisgn support. Usedful to eliminate presentation issue and prove your hardware works:

    https://drive.google.com/drive/folders/1kspg5uwAH06FV4a2cny_d2PxqLTiDiBQ?usp=sharing

     

  • 0
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    Elena Ortega

    It doesn't work with the IR that comes with the kit? It should work! Does it illuminate with a red light?

     

    thanks!

  • 0
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    Doug

    Mark - I followed your notes and I was able to get my rc-1002IR remote to work with my HD1024 using BA connected and an IR sensor that plugs into the 3.5mm connection. Did you ever get it to work? 

  • 0
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    Mark Richards

    Doug - Yes I did. I  my case it turned out to be the IR sensor. When I changed this everything started working perfectly.

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    Jeholt

    I've try 3 different IR receivers on various models of BrightSign. I have not gotten this to work. I should be just plug in play, right?

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    Uwe Felski

    hi all, i have the same problem, I have the 1002 IR connected vie 3,5mm plug. I tested with the script (https://docs.google.com/document/d/1oQSPPT8Ijgkx8cyzco5ist5b2Azb2Uyf/edit),

    script works/displays key codes, but doesnt work in my project.

    Is an extra script needed to activate the IR receiver as input? 

    any insight is highly preciated.

     

  • 0
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    Mark Richards

    Hi Uwe,

    If you can see the keycodes in that script that confirms your sensor works with the remote (which always feels like the major hurdle)

    In BA:Connected, first check you have the IR link setup right:

    "Presentation settings > Interactive > Connectors > IR Remote configuration"

    In this section do you have the correct remote control type selected from the dropdown and do you have the IR input source set correctly?

     

    Now back to your zone. You should be using the "Remote Input" event to change state. In this event, make sure the "specify remote input" event is set to the button you want to use as the trigger.

     

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