Hello. I am a fairly new user to BrightSign. I cannot get anyone to answer the phone or return emails. Are you experiencing the same situation?
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Brandon Official comment I don't see any support tickets logged for your email address, did you use a different email? If not, please submit a support ticket or click the Contact Support button that should be at the bottom of the screen when reading this post.
Our main method of support is currently through email or our online support portal at http://support.brightsign.biz/
We offer scheduled callbacks as a paid support service. We rely on our integrators and resellers for on site support.
Please have a look at the article for the standard and priority support callback options if that's something you would be interested in;
https://brightsign.zendesk.com/hc/en-us/articles/218067877-Priority-Support_________________________________________________________________________
Friendly reminder, the community forum is intended for user-to-user discussion. It is not regularly monitored. For troubleshooting problems and to ensure a timely answer from a BrightSign representative, please submit a support ticket -
Dr. Byrian Ramsey Hello. I sent an email to: support@brightsign.biz multiple times. I will submit a ticket also, but I did contact through email. Thank You.
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Dr. Byrian Ramsey -
Brandon Ahh, I see now, your previous messages got flagged as spam by the system for some reason.
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Friendly reminder, the community forum is intended for user-to-user discussion. It is not regularly monitored. For troubleshooting problems and to ensure a timely answer from a BrightSign representative, please submit a support ticket -
Brandon We received your request - looks like you need BrightSign Network subscriptions for your players.
Orders will have to address that.
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