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Oddity with surround audio

OK, here is a little oddity...

I authored a couple of videos for a client using Adobe Premier Pro. The video is 4K with 5.1 surround sound. I put down each of the six audio tracks and routed them appropriatly. Then exported as AAC 5.1, then having to use VLC to convert this so it is AC-3 audio for the Brightsign (I'm using an XT1144, with BOS 8.5.53.2).

I did two versions, one in English and one in Gaelic (because we're in the Scottish Highlands and they insist on Gaelic). To do this, I had two separate centre tracks and unmuted the appropriate one before export from Premier Pro.

With me so far?

So, upload them to my Brightsign, along with the Brightscript code used to play them, through my multi-media home cinema amplifier (which will decode the embedded surround sound in the HDMI stream). When playing the English - no audio at all. However, when playing the Gaelic - full surround audio complete with the VO track in the centre. Switch back to English and...nothing. Video is OK on both.

The switching is done in code - I just send it a UDP command and it plays the appropriate file. Oh, and I've also added a stereo track as a separate wav file (so a separate roAudioPlayer instance) out of the analogue 3.5mm jack - which works on both languages.

The English and Gaelic files, both AAC and AC-3, play OK through VLC on my laptop.

Anyone got any ideas? Because I'm flumuxed.

In case it is important - the track order in Premier Pro is Left, Right, Rear Left, Rear Right, Centre (English), Centre (Gaelic), LFE, and sent to a 5.1 submix track with, what I believe, is the proper panning.

2 comments

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    Gerald Holdsworth

    Works now. Just needed a reboot.

    OK, I turned it off on Friday and then tried again this morning - worked straight out with no changes.

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    Joyce922Gaut

    It sounds like the issue is with how the English centre channel is being mapped during export and conversion. Brightsign expects AC‑3 audio in the strict Dolby order (L, R, C, LFE, Ls, Rs), but your project has two centre tracks, which may confuse the encoder even if one is muted. VLC plays it fine because it’s more forgiving, but Brightsign is strict and likely sees an invalid or empty centre channel in the English file. The simplest fix is to create ServiceChannel com separate projects for English and Gaelic, each with a single centre track routed properly, and export directly to AC‑3 if possible. Checking the channel layout with MediaInfo will confirm whether the English VO is actually landing in the centre channel before playback. 

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