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Can't sync to NTP server

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Martial
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Hello,

I have set a micro PC under Linux to act as a NTP server using Chrony.

Seems to work well (my PC and Mac can sync with it)

I have set the Brightsign (HD1024) localisation and to use NTP time server on the local network by filling the dedicated field in BrightAuthor when setting the unit. I specified it as "ntp://192.168.5.13". The Brightsign device is 192.168.5.12.

Brightsign unit doesn't seem to sync with the NTP server.

Using DWS i read the unit time and it always shows an unsynced time (3 min offset)

I can't find much information about NTP configuration on the site but i seem to have set it as recommended.

Note : firewall is disabled in my NTP box, port 123 open, and both devices are simply connected via an unmanaged switch.

Any insight ?

Thanks

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5 comments

  • 0
    Avatar
    Bright Scripters

    This might help

    https://support.brightsign.biz/hc/en-us/articles/218066707-How-do-I-change-the-Time-Server-NTP-HTTP-on-a-player-

  • 0
    Avatar
    Martial

    hi,

     

    thanks for the answer.

    Yes already found this and set it up appropriately, but no luck so far.

     

    thanks

  • 0
    Avatar
    Bright Scripters

    The log tab in the Diagnostic Web Server page might reveal helpful details.

  • 0
    Avatar
    Martial

    I know the Brightsign unit it syncing time with an NTP server call at boot time.

    Is it regularly polling NTP server once powerd up ? if yes, at what rate ?

    thanks

  • 0
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    Allen H. Porter

    It has been some time since I looked at this but I believe the NTP polls every 12 hours.

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