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No HDMI output on multiple XD1033's

 I am having trouble with two XD1033's no longer outputting anything from the HDMI output.  The two devices are in separate installs.  One is standalone and the other is on a corporate network with local file networking.  

On the standalone unit:  I setup the SD card via Brightauthor and put a few pictures as a generic presentation.  The unit appeared to set up normally and displayed the pictures just fine.  Fast forward a few weeks.  I turned the (LG 60UH6150) TV on and got a "no signal" message on screen.  The player is on with a solid green power light.  I rebooted the player with the same result.  No splash screen or anything.  The Busy light flickers on boot up but goes out a short time later.  Multiple reboots had no affect.  Removing the SD card and putting it in my computer says there's an error on the card, please scan to fix. I've reformatted the card and reconfigured the unit numerous times, each with a different video resolution.  Still no output at all.  I've defaulted the unit and started from scratch with a freshly FAT32 formatted card.  STILL no on screen display.  The same HDMI cable plugged into my laptop yields a perfect picture all the way up to 4k on the TV.  

On the networked unit:  I followed essentially the same steps as the standalone unit.  On this one I also tried connecting it to a completely different display as well, one Sharp and one Vizio.  This unit has also lost it's network connectivity.  I get a link light and flashing activity light but I cannot access it's static IP, even with a direct connection with my pc set static as well.  Defaulting this one yields the same results, no on screen either.  Configuring a new SD card and setting it to DHCP had no affect.  It still can't be found on the network.  This unit worked when it was installed in October and also stopped outputting video at some point thereafter.

Do I coincidentally have two bad units?  Affordable, timely on site support would REALLY be helpful here.

3 comments

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    Avatar
    Lyndon

     

    What version version does the unit report if you log into it on the network? Or, are both off the network as well? 

     

    This sounds like an issue a small number of users reported prior to firmware 6.2.63.2. This is a newer build that the origina 6.2.63. Please try installing 6.2.63.2 again, and verify if it does install, deletes itself from the sd card when done. You may need to install in secure mode.

     

  • 0
    Avatar
    Ibrahim

    Hi,

    I have the same problem on 3 of my XD1033.

    All of a sudden they stopped showing content, and now, not even the network light comes on when we connect the network cable to it.

    Please advise. 

    They are running the latest firmware: 6.2.63.2.

  • 0
    Avatar
    Lyndon

    please submit a ticket to support @ brightsign.biz. If we can't get the unit to come back up, we'll replace them. So, you're able to log into the players using their ip? If you can send us a screenshot of the info tab, and the contents of the log tab.

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