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Audio Problems on HD1010

bradjayhawk23

June 03, 2009 12:11

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I've got some video clips i'm using, and as far as I know i've got them exactly as they need to be... (MPEG-2 TS, MP3 Audio 32 kbps). I'm seeing video, but getting nothing as far as audio. Is there something wrong with it or am I doing something wrong? Also, I can't get it to recognize a VGA screen... it will only work with Component (havent tried HDMI). Thanks!

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7 comments

• 0
  
  RokuLyndon June 04, 2009 06:33

  
  
  If you haven't already done so, please update to 3.1 software on our website.
  
  
  
  
  
  Also, if that's not working, I'd like to get a sample video, and I would like you to try mpeg1 layer II or III audio.
  
• 0
  
  bradjayhawk23 June 09, 2009 12:05

  
  
  ok... I installed the update.  It is showing the video and audio in the demo versions that I downloaded off the site, but none of my videos have any audio... could I send you a video to make sure that i have the format correct?  I have MPEG-2 Transport Stream, so i'm not sure what I need to do... I even changed the name of the video files to match the names in the demo csv file to make sure it wasnt something in the program...
  
• 0
  
  RokuLyndon June 09, 2009 14:51

  
  
  If you have the unit connected via vga or hdmi the unit should auto configure for a supported resolution. If you just copy some files to a flash card, and put nothing else on the card, does the unit play via vga?
  
  
  
  You can upload a video to our ftp site using the directions below:
  
  
  
  Enter this site in Internet Explorer or ftp software:
  
           
  
  1. <!-- m --><a class="postlink" href="ftp://www.rokulabs.com">ftp://www.rokulabs.com</a><!-- m -->
  
  2. Enter the login name and password
  
  
  
  User: ftppublic
  
  Pass: RokuPublic357
  
  
  
  If you have internet explorer, follow the directions on the page to view the site using
  
  windows explorer
  
     -click on the "page" menu on the right side of the window, and
  
     choose the option to view in explorer. It might take a minute to come up.
  
• 0
  
  bradjayhawk23 June 09, 2009 19:07

  
  
  I cannot get it to recognize VGA at all for anything.  None of the demos or anything.  All I can get to work is component (I havent tried HDMI - I dont have anything that supports it yet)
  
  
  
  I'll post a video up on there.  Thanks...
  
• 0
  
  bradjayhawk23 June 09, 2009 19:19

  
  
  i'm doing this on a mac... when i'm in the finder with the ftp opened, it says the item <!-- w --><a class="postlink" href="http://www.rokulabs.com">www.rokulabs.com</a><!-- w --> cannot be modified.
  
• 0
  
  RokuLyndon June 09, 2009 21:52

  
  
  Ok, then please try it with an ftp client on the mac. And, the address is <!-- m --><a class="postlink" href="ftp://www.rokulabs.com">ftp://www.rokulabs.com</a><!-- m -->.
  
• 0
  
  bradjayhawk23 June 09, 2009 22:12

  
  
  I uploaded the file "Brad" with 2 mpeg-2 ts files in it.