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Autorun.brs versions

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Dick Trump
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I'm having difficulty keeping track of what version of autorun.brs is used for what. In particular, in the document called SimpleNet_UG.pdf, it says to use Autorun.brs (setup version). Where can this be found? Is it the one used to set up a fixed IP address? I don't find any files that are specifically called "Setup Version". I've tried several autorun.brs versions that I have and have had no luck getting network updates to work yet.

While I think of it, I have an idea for an improvement. It would be nice if the filename parser would look only as far as the "Autorun" portion of a filename (plus brs extension) and treat it the same as if there were no additional characters. That way we could keep multiple Autoruns with names like autorun_networkaddr.brs and autorun_clockset.brs and autorun_setup_version.brs and simply copy them without renaming to a card. The user would still need to be careful to have no conflicts, but that is less of a problem than managing all the different files that want to be named the same.

The same could be done with the other Auto??? files like autoplay.brp and autoschedule.txt. So I could have autoplay_client1.brp, autoplay_client2.brp, etc.

Dick
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12 comments

  • 0
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    RokuLyndon


    Is this for an HD2000?
  • 0
    Avatar
    Dick Trump


    Is this for an HD2000?

    No, sorry, it is for an HD1010.  I guess I thought that was implied since I asked about Autorun.brs not .bas.



    Dick
  • 0
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    Dick Trump


    Still wanting to know where to find "Autorun.brs (setup version)" as mentioned in SimpleNet_UG.pdf.



    Dick
  • 0
    Avatar
    Hunts

    Still waiting....

  • 0
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    Dick Trump

    Wow!  It's been almost 10 years since that request.  So long that BrightAuthor has taken over almost every thing I need to do.

    But the old methods had some advantages.

    Sadly, my days of programming are almost behind me.  I've retired, but have some systems out there that are still running that I maintain if needed.

  • 0
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    Hunts

    can you tell me if you run a custom parser script on a RSS feed in the old HD 1010, does it have to be puyblished and on the unit to function?  I wouild like to get a preview to make sure it functionswithin brightauthor.

     

    People on the forums are more help than the company if you aren't paying them for support.

     

    Thanks,

  • 0
    Avatar
    Dick Trump

    Sorry, I don't think I ever tried RSS on the HD1010.  I have a few 1010's still in service including at my own church, but it is running simple slide show type of content.

    During the free support days, I had multiple questions that would go unanswered.

    By the time they went to a paid support model, I was rarely needing anything that I hadn't already learned.  My experience to that point hadn't been all that great so I never signed up for support.

    But I agree, the forum is often your best resource.

    I'm still a big believer that Brightsign has the best selection of players out there and there is usually a way to solve your needs.

  • 0
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    Hunts

    I know the unit is capable of doing what I want, it's just that there is no consolidated documentation. Everything is spread across 5 PDFs and then what you can gather from posts here.

    And I don't know code, or much excel type language.

    Thanks, that preview thing helps immensely.

    Since the preview can parse the description form the xml in live text mode, I thought it would be able to apply the script file from the advanced settings in preview as well. I will attempt again, it was probably working and I just didn't publish to the unit to verify.

  • 0
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    Brandon

    Clarifying a few things to avoid misunderstanding by anyone who might stumble upon the thread.

    1. BrightSign's support model consists of both free and paid offerings
      See the BrightSign Support Overview page for details.
      That said, some hardware has reached End of Support, so there's no official support anymore for using those players.
      See the BrightSign End of Life (EOL) Policy page
    2. The older legacy players are over a decade old and in some cases the knowledge is no longer available in the company
    3. You're almost always better off using BrightAuthor if your legacy player is supported by a version of BrightAuthor
      BrightAuthor 3.8.0.41 is the last BrightAuthor to support HDx10 players - available on the Legacy Product Download page - please note the restrictions on firmware and BrightAuthor version if using DVI-HDMI conversion with HDx10 players.
      BrightAuthor 4.x/newer can still be used on the HDx20 and newer.
    4. The Community forum is not actively monitored by BrightSign staff, so if you're still officially supported and you're having a technical problem/issue rather than just asking for advice or out-of-official-support stuff, you should submit a support ticket to ensure your request is entered into the queue and tracked.  Emailing individuals in BrightSign is prone to getting buried and lost.
    5. When submitting support tickets (for official support), please make sure your email provider does not filter/quarantine/block messages from brightsign.biz and brightsign.zendesk.com
    6. Support tickets will move to Solved, then eventually Closed status if you don't respond.  We can't leave tickets open else we'd have hundreds of open tickets and that would prevent us from responding.
    7. We frequently get complaints that we haven't responded when we already have already responded.
      If you think you should have received a response and haven't, log into the support portal at http://support.brightsign.biz/ and you can check your ticket status and see any responses there.
    8. We also get replies to tickets being marked Solved or Closed because we never got a reply, complaining that there was no response, yet and the last response is shown below the ticket status update notification.  Scroll down if you get a ticket status update notification.

    _________________________________________________________________________

    Friendly reminder, the community forum is intended for user-to-user discussion.  It is not regularly monitored. For troubleshooting problems and to ensure a timely answer from a BrightSign representative, please submit a support ticket.

  • 0
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    Dick Trump

    Good clarification of support policies, Brandon.

    I would point out that this thread that started in 2010 was left unanswered for 10 years.  If I remember correctly, the forum was the only method for getting support at the time.  I think Lyndon was simply overwhelmed, but it did leave some of us hanging at times.

    I was a relatively early adopter of Brightsigns and have deployed probably 100 or so units and helped customers who bought themselves with dozens more over the years.  Our installations include the Space Needle and Pacific Science Center in Seattle, major museums in both Hawaii and Guam, a private museum for Ross Perot, a sales center for the Golden State Warriors and numerous other museums and visitor centers around the country.  And of course a handful of churches including my own.  (A little frustration is that we have two units that require different versions of BrightAuthor.)

    So you can see that I do believe in and fully endorse your products.

    So any complaint is historic and does not necessarily reflect the level of support now.  I just felt I needed to respond when Hunts pulled up my old thread. 

    Dick

  • 0
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    Hunts

    Brandon, my intention was not to troll brightsign staff. But obviously hit upon a nerve, and i get it if you work for them. In fact i believe the player is quite capable, but i also know customer service.

    I asked several questions regarding the BrightScrpt language that were pretty simple to address, and really didn't matter which player I was using, (which is in fact a HD1022).

    I get it, I don't pay for BSN, and I am asking about an old player; I understand I wouldn't be top of the list. And in fact, I appreciate being pointed to the forums (even though I already knew about them, otherwise I would not have sent the email with questions, when I didn't find an answer here).

    I just feel like some of the questions may have been addressed, along with the link here, rather than we don't support that unit anymore, you can search through this, call us if you want a new one. Obviously this is curtly paraphrased, but attempting to answer my questions, certainly would make me more prone to believe in your company's customer support and increase the probability I would purchase newer units.

    If you want to take a look at my issue, to prove me wrong - that would be awesome here is the post i made regarding what I am trying to do.

    https://brightsign.zendesk.com/hc/en-us/community/posts/360038277734-RSS-XML-as-Live-text-Advance

     

    Thanks,

    Scott

     

     

     

  • 0
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    Brandon

    Hi Scott,

    Not so much hitting a nerve as preventing future headaches since the search will bubble up threads with recent activity like this one.

    I'll take a look and comment on your other thread.

    _________________________________________________________________________

    Friendly reminder, the community forum is intended for user-to-user discussion.  It is not regularly monitored. For troubleshooting problems and to ensure a timely answer from a BrightSign representative, please submit a support ticket.

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