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HD1010 clock SuperCap not working



Specifications say that the HD1010 has a "Real Time Clock with SuperCap". I took this to mean that once set, it would keep time even with power removed, just like the HD810. Maybe I have a defective unit or is that not true?

I bought an HD1010 for demo purposes assuming that it would be able to act the same as any lesser model. But it will not keep time with power removed. It will set the time via network but if the network is not present, requires manually setting the time every time it is powered up. If the date command is used at the shell prompt (with no network connection), it generates an error: "Unable to set clock: I2C::ReadBytes::ioctl: Remote I/O error (140)". The date and time is actually set but is lost when the power is removed.

Does the HD1010 actually only have a useful clock if connected to a network with access to a time server? That will be a problem in some installations that have an internal network for control and maintenance but no internet or other time server access. That is quite common in museum or visitor center settings.

At the very least, I would like to be able to "over-specify" and not worry that something won't work because I anticipated a facility upgrade later.

5 comments

  • 0
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    RokuLyndon


    Dtrump,



    the HD1010's didn't initially ship with a real time clock. It was added later. What's the serial number on your unit? Most likely, you have a unit that doesn't have the real time clock.
  • 0
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    Dick Trump


    I've had it about 3 months



    It is S/N 60F95F000562
  • 0
    Avatar
    Dick Trump


    Lyndon - Were you able to verify that my unit would be expected to have a clock?  I confirmed that it was shipped on about 8/11.  I would think that it should be fairly current.  I have updated it to the latest firmware but did not note what version was loaded prior to the upgrade.



    Dick
  • 0
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    RokuLyndon


    The units with the supercap start with an A for the serial number.
  • 0
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    Dick Trump


    When did those enter the pipeline?  Can my demo system be upgraded?



    Dick
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