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mysterious H264 encoding issue with adobe media encoder

I was using Sorenson Squeeze to encode H264 1080p videos for the brightsign, but I wasn't super happy with the results, so I switched over to adobe media encoder CS 5.5, which seems to work better overall.  However, on several of the videos I encoded, I noticed that at a seemingly random point on playback there would be a frame or two that would have half the screen blocky and completely messed up.  I would allow the video to loop and then I would never see the problem again.  I thought maybe it was some issue that happened on first time playback.  However, I was recently at a museum where they are opening an exhibit soon with one of our videos.  When we did the walkthrough and got to our video, which had been looping the whole time, I saw the same sort of problem again.  I watched the same scene for a few more loops but the issue didn't reappear.  So I'm worried that it's just a random glitch that appears every once in a while when encoding with Adobe Media Encoder.  I'm wondering if anyone has any ideas?  I'm considering paying for the upgrade to sorenson squeeze 8 since it has the x264 codec.

8 comments

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    support@brightsign.biz
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    Per Argentine

    That doesn't really help since the issue is appearing in Adobe Media Encoder.

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    Lyndon

    can you export the profile you're using with adobe and send it to us. Can you also upload a video sample?

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    Per Argentine

    not a problem, I've attached the preset file.  you can download an excerpt of the video encoded with the settings here:  https://www.dropbox.com/s/85jhtbspdvndnl5/ADAM%20SDHH_excerpt.mp4

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    Alex

    The full specs of your video file:

    General
    Complete name                            : C:\Users\Sanyak\Desktop\ADAM SDHH_excerpt.mp4
    Format                                   : MPEG-4
    Format profile                           : Base Media / Version 2
    Codec ID                                 : mp42
    File size                                : 69.6 MiB
    Duration                                 : 26s 944ms
    Overall bit rate mode                    : Constant
    Overall bit rate                         : 21.7 Mbps
    Encoded date                             : UTC 2012-10-12 18:20:23
    Tagged date                              : UTC 2012-10-12 18:20:23
    ©TIM                                     : 01:26:47:09
    ©TSC                                     : 24000
    ©TSZ                                     : 1001

    Video
    ID                                       : 1
    Format                                   : AVC
    Format/Info                              : Advanced Video Codec
    Format profile                           : High@L4.2
    Format settings, CABAC                   : Yes
    Format settings, ReFrames                : 3 frames
    Codec ID                                 : avc1
    Codec ID/Info                            : Advanced Video Coding
    Duration                                 : 26s 944ms
    Bit rate mode                            : Constant
    Bit rate                                 : 21.7 Mbps
    Nominal bit rate                         : 25.0 Mbps
    Width                                    : 1 920 pixels
    Height                                   : 1 080 pixels
    Display aspect ratio                     : 16:9
    Frame rate mode                          : Constant
    Frame rate                               : 23.976 fps
    Standard                                 : NTSC
    Color space                              : YUV
    Chroma subsampling                       : 4:2:0
    Bit depth                                : 8 bits
    Scan type                                : Progressive
    Bits/(Pixel*Frame)                       : 0.436
    Stream size                              : 69.6 MiB (100%)
    Language                                 : English
    Encoded date                             : UTC 2012-10-12 18:20:23
    Tagged date                              : UTC 2012-10-12 18:20:23
    Color primaries                          : BT.709-5, BT.1361, IEC 61966-2-4, SMPTE RP177
    Transfer characteristics                 : BT.709-5, BT.1361
    Matrix coefficients                      : BT.709-5, BT.1361, IEC 61966-2-4 709, SMPTE RP177

    This is the problem the setting:

    Format profile: High@L4.2

    We support up to level 4.1, and this video is 4.2. It needs to be redone at 4.1 in order to work properly on the brightsign.



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    Per Argentine

    I'm not sure how that got changed because I had been encoding at 4.1.  So I upgraded to sorenson 8 and encoded with x264, 2-pass CBR @ 30k, 23.98 progressive, level 4.1 and muxed with ac3 audio with TS Muxer, but the same glitch happened.  Then I used a Sorenson preset for brightsign that they have called "TS h264 dolby digital 23.98 1080i" but changed it to Mainconcept, progressive, CBR @ 25k, and the same weird glitch happened again in a different place in the video!  So now I'm using both my original encoding setting that has worked in the past and the  brightsign preset above except not changing anything except bumping the bitrate up to CBR 25k.

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    Alex

    Please update the brightsign to the latest beta firmware and retest.

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    Per Argentine

    I updated our 110 to the beta firmware, still no luck yet with any of the Squeeze presets, I tried their TS_h264_dolbydigital_23.98_1080i  preset as is.  Encoding the video with x264 now to see what happens.  Haven't had a chance to retest AME.  I've attached the settings I'm using for x264 in Squeeze.

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