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Elo Touchscreen not connecting to Brightsign

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Johann Nortje
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Hi there

I'm using an Elo 4343l and a Brightsign LS424

I can get image through to the Elo just fine, but the touch does not work. When I insert the calibration script appear "check screen is connected".

At this point;

  • I have had to adapt the USB from the Elo to USB C to connect into the Brightsign.
  • I have added a Powered USB hub into the connection as per other suggestions.
  • I have run both the calibration script and the "TouchCapture" Script, captured the log files, and will send off. - The test ran, but still nothing.
  • I have changed all the order of how things are plugged and and turned on; USB before power, Touch screen first on power, player first on power, all together... etc...
  • Have turned debug cursor show on in Presentation Properties.
  • It is definitely an interactive project in Brightsign.

I feel I have exhausted the forums at this point, and would love a bit of a steer in the right direction here, please.

Any input is much appreciated.

 

Johann

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6 comments

  • 0
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    Allen H. Porter

    I read this post and realized I had yet to try touch on the HD1024 or LS424.  I have several Elo ET4202L so I made a quick touch Presentation and connected everything up and it worked with the USB-A connector direct and through a Pluggable 4 port powered USB hub.  Also tried the 1024 with a Samsung touch screen and that worked.

    I hooked up the LS424 to the same Elo via that USB-C to USB-A/3.5mm adapter and that worked also.

    I do not have your model Elo but we have used many model Elo displays with the Gen3 players with no issues.

  • 0
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    Monica Knutson

    We have had some failures on USB touch to Planar touchscreens with so far a total of six different LS424s.  It seems hit or miss.  Check your logs when it is running (goto Diagnostic web server > logs) and check for USB errors.

    Cheers,
    Monica

  • 0
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    Alex Walgraeve

    Same problem here with ViewSonic touchscreen.

    Before buying the Brightsign HD1024 device I asked if it was compatible with our ViewSonic screens.
    Answer received:

    To verify whether the touchscreen is compatible, you should connect it to the BrightSign player via USB and test. Everything else is just guessing.

    Apparently it doesn't work. With a better support we would have known this in advance. With 26 Brightsigns devices already deployed (no touchscreens) now we are obligated to look for an alternative for our future purchases.

  • 0
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    Allen H. Porter

    If you connect to a Windows PC does the touch work?

  • 0
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    Allen H. Porter

    Apologies, I should have asked if you had connected the touch screen to a Windows PC to confirm it works...its early here and I am on my first cup of coffee...

  • 0
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    Alex Walgraeve

    I immediately removed my question as soon I realized you mean't the touchscreen. I switched cables, used different ports, HDMI instead of display port and at one point everything works fine. Thank for quick replies and enjoy your coffee.

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