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Upside down touch on ELO monitor

Dick Trump

June 06, 2022 17:27

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I'm having trouble attempting to replace an older ELO E2239L that had been running fine on an HD1020 until it failed.  The new E2294L plays the video content just fine, but the touch areas operate upside down.  Touch areas at the top of the screen are activated in the corresponding area at the bottom.  Likewise, touch areas at the bottom are activated at the top.  Running with a normal (non-touch) monitor and using a mouse results in the same issue.

This is complicated by the fact that the company that I had worked with on the project and authored this exhibit (while I authored others at the facility) may have used a different version of Brightauthor than I have..

I've tried a number of solutions including locating the files with their Sha1 names and processed them to invert the videos which play as expected with several different media players in Windows.  I then replaced the original files with the inverted.  Some play inverted as expected, but some play right-side-up or just black.

Finally, I decided to re-author but using BA version 4.3 (the earliest version I have) causes the HD1020 running FW 4.4.44 to cyclically reboot.  I'm a bit nervous at this point updating the firmware since I fear other unexpected results.  Is there a BA version that I should be using instead of 4.3?

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3 comments

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  Dick Trump June 06, 2022 19:23

  Update

  Aha!  Since I first posted, I have acquired the assets including the original BPF file from 9 years ago.  I had to update the firmware, but after inspecting the Presentation Properties, I found that the "Flip Coordinates" was set for some reason.  Unselecting that solved the problem.  The only remaining question is why did this work with the prior ELO?

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  Allen H. Porter June 06, 2022 21:26

  Someone used the Elo menu to flip the video?

  We often have a case where the installer installs the display upside down.  Rather than de-install and reinstall, someone uses the menu to flip the video.  Now the person responsible for the player has to compensate.

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  Dick Trump June 06, 2022 23:46

  I suspect that was the case.  The newer monitor had no menu capability that I could find but now I see that it requires a separate OSD control box that I did not have.  But flipping the orientation doesn't appear to be an option listed on their cutsheet.

  Older ELO monitors had a drop-off of brightness when viewed below a position straight on.  But that is a very typical screen positioning in museum settings with the monitor set into an angled kiosk.  Their brightness was much better when viewed from above that centerline.  So the solution was to mount the monitor upside down and compensate for the orientation in programming.  I remember doing that in a pre-Brightsign installation at a museum in Hawaii in about 2009.  Ironically, that installation also became my first Brightsign install (but no touch on that exhibit).

  In any case, thanks for responding.  I was worried that I wouldn't have access to the assets and I had about given up on finding a solution.  All is well now.